Frequently Asked Questions

Save and Reload Games offers a simple process for selling your used video games, consoles, accessories and controllers. Fill out our online form with details about your gaming items, receive a quote via email, schedule a pickup at your convenience, and get paid in cash on the spot when our team member arrives to inspect and collect your items.

We accept a wide range of gaming products, including but not limited to consoles (such as Xbox, PlayStation, Nintendo), video games (for various platforms), controllers, accessories, and more. If you’re unsure whether we accept a specific item, feel free to contact us for clarification.

If you want to see what items are on our premium list, where we offer top notch prices, click here.

Our team assesses the condition, demand, and market value of your gaming items to provide you with a fair quote. Factors such as rarity, completeness (including manuals and original packaging), and overall condition are taken into consideration.

We don’t have strict minimum or maximum requirements for the number of items you can sell. Whether you have a single game or an entire collection, we’re interested in making you an offer.

While it’s not necessary to clean or prepare your gaming items beforehand, we do appreciate items being in a reasonably clean and functional condition. This helps expedite the inspection process during pickup.

We strive to provide quotes as quickly as possible. In most cases, you can expect to receive your quote via email within 24-48 hours of submitting the form. However, during peak times or holidays, it may take slightly longer.

No, there is no fee for pickup. Our pickup service is complimentary for customers who meet a certain purchase threshold within our service area.

We currently don’t have a physical store location, but we’re building up our inventory with the goal of eventually opening one. In the meantime, view our online store here!

Our team works with you to coordinate a pickup location or delivery when buying or selling games.

We currently serve Edmonton and its surrounding areas for pickup services. If you’re unsure whether your location is within our service area, please don’t hesitate to reach out to us for clarification.

We pay for your gaming items in cash (and in the future, store credit) at the time of pickup. If you have any concerns or prefer an alternative payment method, please let us know, and we’ll do our best to accommodate your request.

Yes there are delivery and shipping options available.  These can be discussed on a case by case basis.

You can reach out to us via email at [email protected]. Our customer service team is here to assist you with any questions or concerns you may have regarding our services.

We offer a 7-day return window from the date you receive your order. To be eligible for a refund, the item must be unused, in its original condition, and in its original packaging. Please note that the buyer is responsible for return shipping costs unless the item is defective or we made an error with your order.

To initiate a return and potential refund, please contact us at [email protected] with your order number and the reason for the return. We will then provide you with instructions on how to proceed.

You have 7 days from the date you received your order to request a return.

To receive a refund, the item must be unused, in the same condition you received it, and in its original packaging.

We currently do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.  

Unless the item is defective or we made an error with your order, the buyer is responsible for paying the return tracked shipping costs.

Yes, if the item you received is defective or if there was an error on our part, we will gladly cover the return shipping costs. Please contact us immediately upon receiving the defective item.

Generally, the original shipping cost is non-refundable unless the return is due to a defective product or an error on our part.

Yes, you can return the item within 7 days for a refund, provided it meets our return conditions (original condition and packaging). However, in this case, the buyer will be responsible for the return shipping costs.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original payment method within approximately 5 business days. Please note that processing times can vary depending on your payment provider. If you haven’t received your refund within this timeframe, please first check your bank account or credit card statement, as it may take some time for the refund to be officially posted. If you still haven’t received it after a reasonable period, please contact us at [email protected]. Your refund will always be credited back to your original method of payment.